National Grid has received a fair number of negative reviews on consumer advocacy websites such as the Better Business Bureau,, and. Need Customer Service Out of Regular Office Hours?You can reach an automated customer service line at 1-88 Customer Service Reviews Customers seeking Spanish assistance should call 71. Hearing/speech-impaired customers can dial 711 for the NYS Relay Service. to 7:00 p.m., Monday through Friday, and is is closed on weekends and holidays. National Grid's customer service is available from 7:00 a.m. To reach National Grid's general customer service department for the Metro New York area, call 71. You can call National Grid customer service for questions about your bill, payment, starting service, moving, and more. 71 for automated customer service (bill pay, or out-of-office hours support)įind more contact information for National Grid National Grid Customer Service in NYC.711 for hearing/speech-impaired customers.71 to reach National Grid's general customer service line in New York City.Customer ServiceĬall one of the following numbers for customer support, based on your needs: NYC Power Outage? Con Edison is your electric delivery utility, and is responsible for responding to power outages in NYC. If you smell gas or experience/witness a dangerous situation involving natural gas, don't send an email but rather call National Grid at 71 to report a gas emergency, but make sure that you get to a safe place first before making the call. National Grid New York City Phone Numbers Gas Emergencies National Grid provides the following services in metro New York: Moving to New York City? Call us at phone currently not available to activate your National Grid service and supply with an ESCO in minutes! Services National Grid Provides in New York City National Grid New York City Phone Numbers.Services National Grid Provides in New York City.To connect with NYSERDA about its free energy audit, click here. We can educate you on the grants and go forward," said Anne O’Connell, National Grid consumer advocate. Consumer advocates can connect you with grants and set up a payment plan. "You can bring it down to B and be very comfortable and very safe."įor those struggling to cover their bill, check with your utility company. "Frequently, they are set to very hot," said Hoffman. Hoffman said water heaters tend to be set higher than necessary. Turning the thermostat down by one degree will save you between 1-3% on annual heating bills. "One of the ways you can do that is to make sure you put rope caulk along the gaps in the window," said Peter Hoffman, National Grid energy efficiency specialist. Properly sealing your house can save around 15%. There's things you can do on your own, too. "They're going to help you understand how your home operates a little better and tell you what's working and how you can make improvements as well," said Moriarta. There's also the low-interest financing that's available if you do need to pay something out of pocket, and a home energy assessment is really great first step in understanding what's happening in your home today," said Moriarta.Īll New York residents are eligible for NYSERDA's free energy assessment, a top-to-bottom look at where your home is wasting energy. "Know that the resources are out there, that there are incentives available to help you offset the cost. She works for NYSERDA, the New York State Energy Research and Development Authority. But customers shouldn't completely sacrifice comfort to save energy, according to Courtney Moriarta. The New York Department of Public Service attributes the increase to market supply costs, and that goes for natural gas, heating oil and propane. "It's a very big deal because today we are looking at high inflation, high gas prices, high food prices, so you add that extra component into the mix and it just exacerbates the problem," said Weber. Electricity residential customers can expect to pay 22% more than last season. Residential natural gas customers are forecasted to pay about $263 more than last winter, according to National Grid. Electricity residential customers can expect to pay 22% more than last season.Residential natural gas customers are forecasted to pay about $263 more than last winter.The increase in winter season bills is being driven by natural gas and electricity market supply costs.
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