![]() ![]() To configure and test Azure AD SSO with ScreenSteps, perform the following steps: For SSO to work, you need to establish a link relationship between an Azure AD user and the related user in ScreenSteps. Configure and test Azure AD SSO for ScreenStepsĬonfigure and test Azure AD SSO with ScreenSteps using a test user called B.Simon. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, as well as walk through the SSO configuration as well. Wait a few seconds while the app is added to your tenant.Īlternatively, you can also use the Enterprise App Configuration Wizard. Select ScreenSteps from results panel and then add the app.In the Add from the gallery section, type ScreenSteps in the search box.To add new application, select New application.Navigate to Enterprise Applications and then select All Applications.On the left navigation pane, select the Azure Active Directory service.Sign in to the Azure portal using either a work or school account, or a personal Microsoft account.To configure the integration of ScreenSteps into Azure AD, you need to add ScreenSteps from the gallery to your list of managed SaaS apps. Capture screenshots, mark them up, add some text, and publish right to Zendesk.Identifier of this application is a fixed string value so only one instance can be configured in one tenant. ScreenSteps gives you everything you need to create customer self-service documentation that gets great results. You can show your customers exactly what you mean using marked up screenshots, and walk them through complex workflows by showing them what to do. No more repeating the same thing again and again, or having to clarify what your macro said in follow-up emails. Resolve tickets faster by sending your customers a link to your articles. ScreenSteps stores all of your images so you can revert to a previous copy. ![]() ![]() Rollback old revisions - pretty helpful if you or a member of your team makes a mistake and you need to reload an older version of your article. ScreenSteps also makes it easy to assign outdated articles to members of your team so you can divide and conquer. All you have to do is click the “Replace image” button and you can instantly replace an old screenshot with a current one that shows off your software’s new UI. Update screenshots so your customers always have the most relevant information right at their fingertips. Zendesk customers who use ScreenSteps to create high quality articles notice a drop in tickets submitted because customers can find what they need on their own, and they have fewer follow up questions asking for points of clarification. And because writing great documentation in ScreenSteps is so quick, everybody on your team will be able to write a lot more of it. You can also use presets so that your documentation looks consistent no matter who writes it. Because ScreenSteps is so simple to use, anybody on your team can create great tutorials. Instead of using only text to explain how to use your software, you can incorporate multiple screenshots into an article to show your customers exactly what to do, walking them through each step of a process.Ĭollaborate with a team of agents, and get everybody to contribute their knowledge. Improve your self-service by giving your customers great answers that are crystal clear. ScreenSteps combines everything you need to organize screenshots, mark them up, add titles and text, and then publish right to Zendesk Help Center or the Legacy Web Portal. Fill up your Zendesk knowledge base with beautiful documentation. ![]()
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